Return Policy for Stillwater Dispensary
Welcome to Stillwater Dispensary, where your satisfaction is our top priority. We understand that sometimes things don't go as planned, and you may need to return a product. To make this process as straightforward as possible, we've outlined our Return Policy below. Please read carefully to understand the conditions under which returns are accepted, as well as the steps you need to follow to initiate a return. Our guidelines are designed to be compliant with Metrc regulations and to ensure a fair and transparent process for all our valued customers.
Timeframe for Returns
All returns must be initiated within 24 hours from the date of purchase. This timeframe is in accordance with Metrc compliance regulations, which dictate our ability to process returns with our vendors.
Valid Reasons for Return
- Contaminated product discovered (Recommended to return within 24 hours)
- Leaking, broken, or shattered product (Recommended to return within 24 hours)
- Missing items or product not as described (Recommended to return within 24 hours)
Non-Returnable Items
We are unable to accept returns for the following:
- Edibles that have melted
- Products that did not produce the desired effects
- Glass cartridges or concentrates that have shattered or shifted after 3 hours from the time of purchase
Condition of Returned Items
Any product that has been opened and used must contain at least 85% of its original contents to be eligible for a return. The only exception to this rule is for cartridges that have visibly leaked into their packaging.
Return Location
By law, all returns must be made to the original purchase location. Although we'd like to offer the convenience of returning items at any of our locations, Metrc regulations mandate that all returns be processed at the facility where the original purchase was made.
Contact Information
For any questions, comments, or concerns, please email dave@stillwater-dispensary.com. We aim to assist our customers to the best of our ability. If you're hesitant to reach out, please don't be. Our vendors often provide goodwill products to help our patients, even when it seems the answer might be no.
Thank you for your understanding and cooperation. We are committed to ensuring a positive experience for all our customers.